Terms & Conditions
Last Updated: April 2026
1. Agreement to Terms
By accessing this website or booking services with 11 Studios LLC ("Company", "we", "our", or "us"), you agree to be bound by these Terms and Conditions and all applicable laws and regulations. If you do not agree, you should not use this website or our services.
2. Services
11 Studios LLC provides salon services including hair services, consultations, and related beauty services. All services are subject to availability and may be modified or discontinued at any time.
3. Appointments and Cancellations
Clients are responsible for attending scheduled appointments or providing proper cancellation notice.
We reserve the right to:
• Charge cancellation fees
• Refuse service for repeated no-shows
• Require deposits for future bookings
Policies may be updated at any time.
4. Payments
Payment is due at the time services are rendered unless otherwise stated. We accept approved payment methods listed at our business location or website.
5. Refund Policy
Due to the nature of salon services, refunds are generally not provided once a service has been completed. However, we will work with clients to address concerns regarding service satisfaction.
6. Website Use
You agree not to:
• Use the website for unlawful purposes
• Attempt to gain unauthorized access
• Copy or distribute website materials
• Interfere with website operation
All website content remains the property of 11 Studios LLC.
7. Limitation of Liability
Blonde & Company LLC shall not be liable for any indirect, incidental, or consequential damages resulting from use of our services or website.
8. Privacy Policy
Your use of our services is also governed by our Privacy Policy:
https://11studiosgroup.com/privacypolicy
9. SMS Terms of Service – 11 Studios LLC SMS Program
Program Description
By providing your phone number and opting in through our website forms, scheduling pages, or client intake forms, you agree to receive SMS messages from 11 Studios LLC. Messages may include:
• Appointment confirmations
• Appointment reminders
• Scheduling updates
• Customer service notifications
• Service information
• Occasional marketing and promotional messages including special offers, discounts, and announcements
Consent to receive SMS messages is not a condition of purchase.
Opt-In Methods
You may opt in by:
• Booking an appointment online
• Submitting a website form
• Completing a consultation form
• Selecting SMS consent checkboxes
Message Frequency
Message frequency varies. Clients may receive approximately 2-6 messages per month depending on appointments and promotions.
Message and Data Rates
Message and data rates may apply depending on your mobile carrier and service plan. 11 Studios LLC is not responsible for SMS charges billed by your carrier.
Opt-Out Instructions
You may opt out at any time by replying STOP to any SMS message. After opting out you will no longer receive SMS messages unless you opt back in.
Rejoining Instructions
To rejoin SMS messaging after opting out, reply START or submit a new booking form and opt in again.
Help Instructions
For assistance reply HELP or contact us:
Email: [email protected]
Website: https://11studiosgroup.com
Carrier Liability Disclaimer
Mobile carriers are not liable for delayed or undelivered messages.
Privacy and Data Protection
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information may only be shared with vendors required to operate business functions such as messaging platforms. SMS consent and phone numbers remain confidential.
Compliance Statement
Blonde & Company LLC complies with the Telephone Consumer Protection Act (TCPA), CTIA messaging guidelines, and all applicable federal and state communication laws.
Authorized User Consent
By opting into SMS communications, you confirm you are the authorized user of the mobile number provided or have permission from the account holder.
10. Intellectual Property
All content on this website including logos, branding, text, graphics, and images remain the intellectual property of 11 Studios LLC and may not be used without permission.
11. Modifications
We reserve the right to update these Terms at any time. Continued use of our website or services constitutes acceptance of any changes.
12. Governing Law
These Terms shall be governed by the laws of the State in which 11 Studios LLC operates.
13. Contact Information
If you have questions regarding these Terms & Conditions you may contact us:
11 Studios LLC
Email: [email protected]
Website: https://11studiosgroup.com